“The support I receive is reliable, punctual and flexible.”

 
Winner of The Leicester Mercury 2015 Business Awards

Award winning Disability and Dyslexia Support Specialists


Our Mission

We aim to be passionate and innovative about the provision of quality support solutions for disabled people.


Our Vision

To be a Midlands based specialist disability service provider that provides a one-stop shop and point of contact for disabled people, ensuring independence in education and the workplace.


What do we do?

The Learning Support Centre provides a range of specialist disability support services that are tailored to the individual needs of our clients.

Our services include: one to one specialist tuition, coaching, mentoring, notetaking, life skills, transcription services, assistive technology training, personal assistants and personal care.

Our role is to support our service users in accessing education and the workplace as well as provide general support with day to day living.

Clients may include people with learning difficulties due to gaps in education, people with physical disabilities, people with neurological conditions (e.g. dyslexia) and people with mental health issues, who wish to develop and enhance their skills for study and work.

Before we match a support worker with a client, a plan for the support and/or care is drawn up in consultation with the service user. At this stage, clear expectations are outlined to ensure the support is delivered appropriately and expectations of the service are realistic.


In October 2015, Laura was awarded Leicestershire Business Woman of the Year . The Awards were sponsored by Costco and The University of Leicester

 

Our Values

  • To deliver a bespoke, consistent quality service which responds to the changing needs of our service users
  • To provide support that respects our service user’s rights to independence, privacy and dignity, as well as enable them to make informed decisions
  • To ensure fair treatment and equality for all, by treating service users and staff fairly and equitably in all our operations
  • To keep up to date with changes in the sector, ensuring appropriate procedures are in place to underpin and enhance the quality of services
  • To regularly monitor the services we provide to ensure adherence to high quality standards
  • To have a clear and transparent feedback process, in order to respond promptly and effectively to service users and staff
  • To welcome and listen to suggestions from our service users and staff, in order to provide an inclusive environment for the development of The Learning Support Centre
  • To work within appropriate regulations relating to employment of staff (including staff training and the provision of a Health and Safety policy, Safeguarding policy and Equality Duty)
  • To support staff training requirements in order to maintain and improve the quality of service, ensuring the staff have the appropriate skills and experience to carry out their roles

“The support I received exceeded my expectations. The methods I have learnt have allowed me to work faster and plan my work in a more effective manner.”


“Attending sessions has helped me to maintain my focus throughout my studies and has helped me to organise myself.”


“The support has meant I have achieved a higher percentage in assessments, I have learnt how to structure essays, reading strategies and exam tips.”


“The support has been of a very high standard and very helpful.”


“The notes have been brilliant, I definitely want to continue with this support next year, the support worker has been great.”


“My mentor is very genuine and very nice; they encourage my personal development by building my confidence.”


“I find the support helpful and constructive.”


“My support worker is supportive and easy to approach.”


Organisations Testimonials

“A service that is second to none. This is how we would describe the support that we receive [from The Learning Support Centre]. The students have fed back to us that they are extremely satisfied and that without the support, studying at DMU for them with their various issues, would be difficult and for some impossible. Their professional staff ensure a high quality contribution to the student’s academic progress and their continuous feedback means that any issue is resolved quickly and efficiently. We are really happy to be involved with this company.”


Tina Sharpe, Head of Disability Advice & Support, De Montfort University


“As a project we have been working with The Learning Support Centre now for a long while now and I have always found their service reliable and professional, with real attention to detail across the whole organisation. In relation to their training, they delivered a topic called ‘Learning Differences’ which I was unsure if my already experienced team would learn anything new! Quite the opposite! The Learning Support Centre trainers who delivered the presentation were excellent, their knowledge was in-depth and they have a great understanding of their subject. Subsequently I asked them to return and deliver the training to the whole of the housing department. A true professional organisation who I will continue to do business with in the future.”


Joseph Cox, Y POD Project Manager, YMCA


“The Learning and Support Centre had undertaken partnership work with us. They arranged for tailored packages of support for people with mental health problems or a Learning Disability. The tutors and staff are always helpful, professional and take a keen interest in the individual. A package of support was arranged for a group of customers who cannot read and write, and real progression was shown. They kept me fully informed of customer’s developments both verbally and in writing. The customers enjoy attending the sessions which is vital and helps to build their confidence.”


Donna Hill, Support Manager, Apex